Got Questions?

Can I cancel my order after placing it?

If you would like to cancel your order, please get in touch with us as soon as possible at info@byashwood.com. Please note that orders that have already been processed or dispatched cannot be canceled, but they can be returned once delivered.

What should I do if my item arrives damaged or incorrect?

Please take clear photos of the item and send them to us at info@byashwood.com. We will review your case and make arrangements to send you the correct item or a suitable replacement promptly.
For more information, visit our Return and Refund Policy

Is shipping free?

Yes, all orders within the United Kingdom are shipped free of charge by By Ashwood.

What is the cut-off time for same-day order processing?

Orders submitted before 16:00 GMT are processed on the same day. Any orders placed after 16:00 GMT will be handled on the next business day.
For more information, visit our Shipping Policy.

Contact Us!

GG ECOM LTD

Business number: 16279094

Address:
284 Chase Road
A Block 2nd Floor Suite 350
London N14 6HF
United Kingdom

Do you need help? We're here for you!

Customer Service Hours:
Monday to Friday: 9:00 - 17:00 GMT

Email: info@byashwood.com
Phone Number: +447418359452