Return and Refund Policy

Our goal is to make sure every purchase leaves you completely satisfied. If something doesn’t meet your expectations, here’s how our returns, refunds, and exchanges work.

Essential Information:

  • Return Window: 30 days from the date you receive your order
  • Restocking Fees: None applied
  • Refund Timeline: Typically within 7 days of receiving the return
  • Return Shipping: Costs are the responsibility of the customer

How Returns Work
You have 30 days from delivery to return any eligible items. To initiate a return, please reach out to us at info@byashwood.com. Items must be unused, and returned in their original packaging with all tags attached. Returns submitted after the 30-day period cannot be processed.

Return Steps

  • Contact us first: Email info@byashwood.com with your order details and reason for return. Returns without prior approval may be refused.
  • Follow provided instructions: Once approved, we will guide you through the return process, including the correct shipping address.
  • Secure packaging: Ensure the item is packed safely to avoid damage during transit.
  • Shipping costs: Customers are responsible for covering return shipping charges.

Refunds
After we receive and inspect your returned items, we will issue a refund to your original payment method. Processing takes up to 7 days. No restocking fees will be applied.

Exchanges
If you prefer to exchange your item for another, simply email us at info@byashwood.com with the details. We’ll provide instructions to complete the exchange.

Order Cancellations
To cancel an order, contact us as quickly as possible at info@byashwood.com. Once an order has been processed, we may not be able to cancel it.

Let’s Make It Right!
If you receive an item that is defective or not what you ordered, please take a photo and email it to info@byashwood.com. We will resolve the issue promptly and ensure you receive the correct product or a replacement.

This policy is part of our Terms of Service.

Contact Us!

GG ECOM LTD

Business number: 16279094

Address:
284 Chase Road
A Block 2nd Floor Suite 350
London N14 6HF
United Kingdom

Do you need help? We're here for you!

Customer Service Hours:
Monday to Friday: 9:00 - 17:00 GMT

Email: info@byashwood.com
Phone Number: +447418359452